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How Do I
Obtain Technical Support? |
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What Support Do I Receive when I Register e-PayDay®? |
 FREE Introductory Support is available between 11AM to
2PM EST Monday to Friday EXCLUDING
Public Holidays effective from the registration date of your first Company :-
e-PayDay FREEPAY®
14
Days
e-PayDay®
10 includes 30
Days
e-PayDay® SC
includes 60 Days
e-PayDay® MC
includes 90 Days
e-PayDay® UC
includes
120 Days |
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Support Contracts
for e-PayDay® include FREE Updates
and extended telephone
support hours from 9AM - 4PM EST.
Click
here for Support Details
Click here for Training Seminar Details
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9AM to 4PM EST
Monday - Friday
(Excluding Public Holidays) |
What happens after my FREE
Introductory Support Expires?
To be eligible for FREE Updates and to use Technical Support you MUST
purchase a Support
Contract. Support Contracts are available from 6 Months to one Year. From as low as
$240.00 (inc GST),
ONLY 66c per day for your TOTAL Insurance Policy for “Payday Peace of
Mind”.
Please refer to the e-PayDay®
Support Page for additional details. |
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What
happens if need support but don't have a Support Contract? |
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Support is
available on a single incident basis currently charged at a
fixed fee per incident. |
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If I don't have a
Support Contract am I still able to purchase upgrades? |
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YES!
If
you do not take a support contract. Upgrades are made available
as a separate purchase. |
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Will I be able to
continue using e-PayDay®
if I don't purchase a Support Contract? |
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YES! The Support Contracts are
NOT
a Software License Fee. Your software
WILL NOT EXPIRE
if
you do not take a support contract. |
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